![]() Property damage (PD) liability insurance pays for damages to other drivers’ vehicles after an accident where you are at fault.Ĭollision insurance pays for damages that occur while your car is moving, either with another vehicle or a road hazard, or if you flip your vehicle.Ĭomprehensive insurance pays for damages to your vehicle that are caused by animals or natural disasters. Unfortunately, the standard reply doesn’t always provide the quality of service customers are looking for.īodily injury (BI) liability insurance covers the medical expenses for other drivers and their passengers after an accident where you are at fault. Just retained a lawyer!”Īlthough there are a very high number of complaints, Infinity responds to many of the negative comments, asking for customers’ contact information to help resolve issues. “Horrible service, worst experience ever, going on 90 days still no progress. Never return phone calls or answer a phone. They also won’t fight for your case when you’re right and even the adjusters agreed with you. There are an overwhelming number of complaints about Infinity Insurance, many of which say the service doesn’t live up to customers’ expectations. – Customer via Trustpilot Infinity Insurance Complaints A few hours later, my car was being towed to the shop they suggested, which turned out to be a great shop – I had a very positive experience with these people and had never used this insurance before now.” “I made the claim, I called a couple of times, but within two days the adjuster had given the report. However, there is occasional positive feedback such as this: Positive reviews for Infinity car insurance are difficult to come by. Complaints range from poor insurance services to trouble contacting insurance agents. Trustpilot reviews reflect this sentiment, rating Infinity at 1.2 out of 5 stars on average. Although it maintains a B rating with the BBB, customers rate Infinity very low, with an average of 1.0 out of 5.0 stars. Online reviews for Infinity Insurance on both the BBB’s website and Trustpilot skew highly negative, with constant complaints of poor customer service. Better Business Bureau ( BBB ) rating : B
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